top of page

Résumé

PROFESSIONAL ​INFO​​

Within the complex context of content creation, I strive always to keep the interests and biases of the specific target audience at the forefront throughout the entire creative development process. I work to express the brand's identity and voice through appropriate modulation of tone, vocabulary and register. I believe strongly that, lacking these foundations, no amount of creativity, explanations of benefits, or other persuasive devices can be fully effective.

I enjoy learning the ins and outs of a client's business and marketing strategy to make sure my creative output tracks accordingly. I work independently or as part of a larger, interactive creative team.

WORK EXPERIENCE​​
Present​
Marketing and Communications Consultant and Copywriter

Help businesses to plan, develop and execute strategic marketing and corporate communications plans.
Specialize in creating content tailored to audience and brand strategies.

2013-15​
Assistant Vice President, Communications:
Marsh Private Client Services

​Conceptualized, developed, and executed key external and internal marketing communications plans across traditional and digital media. Tactics included direct marketing campaigns, email campaigns, advertising and advertorial. Spearheaded the creation of a new, audience-focused brand voice and implemented it across communications for prospects and existing clients, including a wholly refreshed web site showcasing corporate capabilities.
Conceptualized, developed, and executed key employee communications plans in consultation with CEO and other senior leaders, including a monthly employee newsletter from executive leadership.

2009-13​
Agency Communications Manager:
Fireman's Fund Insurance Company

Planned, conceptualized, wrote and executed key corporate, executive, and marketing communications, including comprehensive, multi-channel campaigns, to an external distribution force of independent agents. Planned and managed the Fireman's Fund Agency Advisory Council program.
Agency News Site Development, Content Creation and Editing: Conceptualized, developed and promoted a new web site to be the company's primary agency communication channel. Acted as executive editor and created most site content.

2007-08​
Corporate Writer:
Fireman's Fund Insurance Company

Developed and executed major corporate and marketing communications and sales tools.
Managed, edited and developed content for monthly Fireman’s Fund Agent Newsletter; developed editorial plan; created most content; managed contributing writers; oversaw online production; managed reader response.

2004-07​
Marketing and Communications Consultant:
Fireman's Fund Insurance Company

Created corporate and marketing communications on insurance products and the philanthropic Fireman's Fund Heritage Program.
Wrote and edited the monthly Fireman’s Fund Heritage Newsletter, the program's major communications channel to the American fire service; partnered with Heritage Director to develop editorial plan; created content; managed contributing writers; oversaw online production through vendor; managed reader response.

2000-03​
Account and Project Manager:
Kirshenbaum Communications

Developed and maintained client accounts, developed strategic marketing plans; managed client expectations and developed new business. Clients included Charles Schwab, Certain Software, and Western Payments Alliance.
Assembled and led project teams, both strategic and creative, subcontracting as necessary; produced creative briefs; facilitated information and project flows; managed project scheduling and budget. Project categories included market research, brand strategy, identity and collateral development, advertising, and direct mail.

1998-99
Development Editor:
McGraw-Hill Higher Education

Worked with authors of college-level titles to develop manuscripts. Performed market research through peer reviews, surveys, and competitive analysis. Hired and managed freelance contributors.

EDUCATION
1991-96
University of Virginia

​M.A., English Literature

1987-91
Boston University

​B.A., English

bottom of page